Quality of service is the differentiator that enables you to retain more of your customers. Ulysses CRM Service Management helps provide customers the quality support they require. Track, manage and resolve issues quickly and within your service level agreement (SLA) to strengthen your relationship with your customers.
Ulysses CRM Service Management has extensive service management features that include helpdesk, scheduling, escalation, warranty tracking, knowledge base and service contract management with performance and profitability monitoring.
Automated template driven workflow management makes it easy for you to pre-define steps for each category of service request, reducing the workload on your service desk. Graphical resource scheduling enables you to see at a glance the utilisation of your support personnel. Ulysses Service Management provides you with the tools you need to streamline your customer service while increasing your customer satisfaction.
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