Organisations can choose from a range of applications within the Ulysses CRM Suite 7i to best manage the interfaces it has with its customers.

Managing Customer Relationships
Customers are key to any organisation so at the heart of the Ulysses CRM Suite 7i are your customers. Through Ulysses, the customer will enjoy more timely and better informed response, and not just from their usual account managers but from all of its points of interaction with your organisation. The customer will experience a level of service of equally high standard whether he chooses to communicate with you in person, by phone or via Internet. You, in turn, will be able to keep the customer better informed with relevant product information and company news as well as maximising the opportunities to develop you business relationship.

The Ulysses CRM Suite 7i unites the diverse departments of your organisation so that they will fully informed and working together when dealing with customers and thereby increasing customer confidence. Key customer information is held centrally and made available to the individuals in your organisation as they need it. The powerful Profile Manager allows for a personalised user experience to each type of user of the system. By using Ulysses CRM Suite, you are making it easy for your customers to do business with you.

Benefits of using Ulysses CRM Suite 7i:
1. Increase Customer retention
2. Reduce Sell Cycle
3. Increase Profitability
4. Reduce Sales Costs
5. Increase Staff Productivity
6. Reduce Service Costs
7. Increase Customer Satisfaction
8. Reduce Marketing Costs
9. Increase Lead Generation
10. Reduce Time to Market
11. Improve Service Delivery
12. Reduce Service Response Time
13. Improve Competitiveness
14. Reduce Staff Training Costs

Features of the Ulysses CRM Suite 7i
1. 360 Degrees Customer View
2. Uses a Single SQL Database
3. Live Web Access
4. Document Management
5. Scheduler & Diary
6. Workflow Management
7. Live Graphical Analysis
8. Knowledge Base
9. MS Office & Email Integration
10. Activity Management
11. Financial & Billing
12. Complaint Handling
13. Inventory & Purchase Order Processing
14. Template Processes
15. Dynamic Customer Grouping
16. Automated Escalation
17. Powerful Reporting
18. Mail Merge Facilities