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"With Ulysses, we have the ability
to proactively track opportunities from Business Development
through Sales Cycle, Ordering, Fulfilment and beyond.
We needed a tool that not only supported us in this drive
for increased efficiencies but also assisted us in consistently
out-performing expectations".
- Paul Ward
(Managing Director)
Ward Solutions |
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| What is CRM Software? |
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Customer Relationship Management
(CRM) is both a business strategy as well as software.
CRM as a business strategy is the company’s approach
on how to handle its customers and in particular its
sales, service and marketing operations. The following
table outlines the typical business areas and processes
that would be covered by a typical CRM plan.
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| Service Management Software / Service Management System |
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Servicedesk & Helpdesk |
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Contract Management |
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Asset Management |
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Warranty Management |
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Planned Maintenance |
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Equipment Swapping |
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Supports ITIL Processes |
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Comprehensive Scheduling |
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MS Office Integration |
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Document Management |
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SLA's with Escalation |
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Knowledgebase |
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Workflow Manager |
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Period / Time / Event Based Service Contracts |
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Invoicing |
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Purchase Order Processing |
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Stock Control with Van Stock |
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Project Management |
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Comprehensive Reporting |
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Real Time Graphical Analysis |
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User Based Customisation |
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| Sales Management System / Sales Force Automation |
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Contact Management |
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Account Management |
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Opportunity Management |
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Sales Target Management |
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Quotations |
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Product Sales Analysis |
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Sales Forecasting |
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Salesperson Performance |
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Team Selling |
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Sales Activity Analysis |
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MS Office Integration |
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Comprehensive Reporting |
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Automated Mailshots / Emailshots |
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Text & HTML Emails |
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Customer Segmentation |
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Market Segmentation & Analysis |
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Literature Management |
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Document Management |
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Expense Management |
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| Customer Care Software / Complaint Management System |
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Contact Management |
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Activities Management |
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Cost Recording |
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Process Workflow |
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Web Modules |
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Online Analysis |
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Document Management |
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Complaint Audit Trail |
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MS Word Templates |
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Correspondance Management |
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Document Library |
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Document Scanning |
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Personalised Content per User Type |
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Integrated Email |
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Email Alerts |
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MS Office Integration |
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| Facility Management Software / Facility Management System |
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Call Logging |
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Asset Management |
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Warranty Management |
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Planned Maintenance |
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Equipment History |
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Inventory Control |
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Purchase Order Processing |
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Contract Management |
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Supplier Performance Monitoring |
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Knowledgebase |
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Integrates with MS Office and Lotus Notes |
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Document Management |
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Comprehensive Analysis and Reporting |
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Graphical Scheduler |
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Facility Calendar |
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Escalation Engine |
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There are companies which have a
very structured CRM approach, where everything is documented,
especially companies who are ISO certified. There are
also companies where their CRM approach is “intuitive”,
i.e. it has become part of their culture and although
not very structured it is still efficient and workable.
And there are companies where their CRM approach has gaps
and weaknesses and are improving those as they mature
and grow.
CRM software comes to assist and complement the company’s
CRM business approach. Ulysses Suite is such software.
It allows your company to automate any or all of the CRM
processes described above. Many companies will find that
replacing their existing spreadsheets or manual documents
where they log service calls or sales leads, with your
own integrated Ulysses database will not only make you
more efficient but will also make you more customer focused.
In addition, Ulysses brings with it best practice, giving
you ready made templates for all your CRM processes.
And last but not least, Ulysses is easy to use and setup.
Your team can start using Ulysses in days. |
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| Alurtenaga chooses Ulysses
to improve their customer service & support |
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| Swords Medical Goes for Ulysses |
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| Universiti Kebangsaan Malaysia
Goes for Ulysses |
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| Mazda Drives Ulysses |
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| Softech chooses Ulysses
to improve their Customer Service |
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| Audrey International (AIMB) chooses People123 to manage their human capital competencies. |
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| Anakku goes for People123 |
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